A production company was privatised and had set up the company functions of Sales, Order Management, and Logistics. However, there was reasonable doubt concerning the effectiveness and efficiency of these new functions.
In partnership with a couple of colleagues, Antonie Reichling performed a quality cost research, which confirmed various doubts. Antonie then guided the organisation towards reorganising the processes, and the overall organisation, so as to ensure a customer-oriented approach.
The approach highlighted the existing differences in terms of insights and synchronisation problems. As a result, the organisation acquired practical handles for the optimisation of processes, organisation and crew.
